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How xp999 Handles Your Personal Information

This Privacy Policy tells you exactly what data we collect when you open an account, make a deposit via JazzCash, Easypaisa or Raast, and use our lobby.

Account data collected at registrationPayment data: JazzCash, Easypaisa, RaastYour right to access and correct dataCookie and device tracking policyContact us to request data changes
xp999 How xp999 Handles Your Personal Information
DATA HANDLING PRACTICE

How We Protect and Manage Your Information

Our data practices are built around your account security and your ability to stay in control of your information. Here is how each area works in practice.

Account Security

Your account is protected by OTP verification on every login. If we detect a new device or location, an additional confirmation step is triggered before access is granted.

Cookie and Tracking Policy

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences in your browser settings at any time.

Data Retention Period

Account and transaction data is retained for the period required by applicable law in your eligible region. When an account is closed, personal data is deleted or anonymised on schedule.

Requesting Changes

You can request access to your data, ask us to correct inaccurate records, or request deletion through live chat or the in-account help form. We handle each request individually.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to see what data we hold, correct something, or ask us to delete your account information, our support team handles these requests directly. Reach out through any of the channels below and quote your registered account number so we can pull your file without delay.

Team online

Live Chat

Start a live chat session from the account dashboard. Quote your registered mobile number and we will locate your data file straight away.

Email Support

Send your data request to our support email address. Include your full name and the payment method — JazzCash, Easypaisa or Raast — linked to your account.

Account Help Form

Use the in-account help form under Settings to submit a formal data access or correction request. We acknowledge within one business day.

Common Questions About This Privacy Policy

These are the questions we hear most often about how your data is handled at xp999. If your question is not covered here, our support team can respond through live chat or email.

We collect your name, mobile number, email address and the payment method you register — JazzCash, Easypaisa or Raast. Device identifiers are also recorded for account security purposes.

Payment data is shared only with the processor needed to complete your transaction. We pass the minimum required details — nothing beyond what JazzCash or Easypaisa needs to confirm your transfer.

Submit a data access request via the in-account help form under Settings, or contact us through live chat. Quote your registered account number and we will respond within one business day.

Yes. Send a deletion request through live chat or email. We will process it in line with the retention period required by applicable law for your eligible region before removing your records.

We use session cookies for login and analytics cookies to improve the lobby. You can disable non-essential cookies in your browser settings; this will not affect your ability to log in or deposit.

Use the in-account help form or contact support via live chat. Provide the correct details alongside your registered mobile number and we will update your file after verifying your identity.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.